Streamer 4K Add a Kid Sign-in Loop

[BrianRVT]

Brand new Streamer 4K, setup with the supervisor account, then when trying to "Add a kid" under accounts

- Select Kid

- Entered Kids Password

- Select supervisor account to confirm

- Complete 2 factor authentication to allow kid to log in

- Setup screen goes from "Setting Up Supervision" to "Finalizing" then reprompts for kids password again. After completing this loop 2 times, receive a toast message "Something went wrong"

Streamer 4k is full up to day. All apps on Streamer 4k up to date.

I do receive an email saying the kid signed into the Streamer, but obviously it doesn't on the device and it doesn't show up under Family Link.

[Ftprief]

Me too. Brand new 4K streamer. 

the server cannot process the request because it is malformed. 

[Adrian10]

The same problem. Login->Accept->Download config and loop, again the same screen.

[Billend]

Has anyone here actually received the update that is being rolled out?

I'm based in London and have not.

[elviz]

Imho, I don't think that any update has been released. It's just bs to calm people down and buy more time.

[reinaldo]

Nope... London as well

[Adrian10]

Is there any official information from Google regarding this bug?

[Billend]

Not that I've seen, just from the 'Community Specialists' on this forum. 

[Takshi0890]

Same here. I just bought 4k streamer for parental control and now am facing this issue. Totally wasted my money and time.

[Adrian10]

I sent the product back to the seller. This was supposed to be for kids, but this feature doesn't work.

[ubous]

I have good news: I just tried adding the child account my Chromecast 4 and it worked!

The account was properly created and I was able to set it up, including the child profile in YouTube.

[JorgeFernandes]

That's great news! On my side, however, it still isn't working, and the problem persists. I'll wait for the next few days to see if the update reaches me.

[ubous]

Yes, give it a bit more time. It was not working for me earlier today.

I was in touch with Chromecast support and they said that the fix should be rolled out to everyone by the end of the week.

[reinaldo]

AFAIK, they said the exact same thing a week ago... xD

[bazilrat]

Did this require a software update on your device?

[ubous]

No software update. I did clean the cache and rebooted the Chromecast before trying it but I cannot confirm if that is needed. 

[Billend]

Location @ubous ?

[ubous]

Sweden

[Billend]

Vilken tur!

No such luck for me in London. 

[reinaldo]

Not fixed here.
I've just tested it

[CelesteD2]

I just got the TV streamer yesterday 9/11 and same issue with a loop going back to enter my kids password. Any updates on this? Glad to know I wasn't going crazy 🤣

[PieHouse]

I had the same issue. I was finally able to login to my kids profile by uninstalling the updates for Google Play services and Google TV. I'm using a onn 4k pro. Google Play services version 24.50.34 (180306- 713002902) and Google TV version 1.0.724429827 were the versions that worked for me. I tried uninstalling one at a time with no luck, uninstalling both did the trick. 

Updating both versions after the fact caused no issues. While testing the profiles, I did notice that rapid switching caused issues with Google TV loading; however, a quick power cycle would fix it and allow me to resume using whichever profile I selected. 

[bazilrat]

Great find!  Was able to do the same just now on a Chromecast HD.  Thanks PH!

[JorgeFernandes]

Great workaround!

It works!

[reinaldo]

This did not work for me. When I uninstalled Google TV updates it went for version 1.0.6*** , not 1.0.7***
When I try to add the child account it fails even before the authentication...

[AVRELIAN]

Thanks so much, it worked!! 🍾 

I should've thought about uninstalling these updates, which is a common tactic. Hopefully, after updates, the kid profiles should remain. 

[ironhollow]

I am experiencing this issue too full loop just factory reset TV today to solve a search bar and voice not working. Witch it fixed but now I can't put the account back on that was there before endless loop 😭 

[CelesteD2]

Try the workaround posted by @PieHouse ... Worked like a charm for me!

[Bruack]

Everything working for me, finally (USA)

[fKombo]

Working today (NZ)

[Raoof]

It finally worked!
I followed the method that PieHouse mentioned — uninstalling the updates for both Google Play Services and Google TV — and it solved the login loop for my kid’s profile. After that I was able to update both apps again without any issues. Thanks a lot PieHouse 🙌

[reinaldo]

I was finally able to add a child profile...
However, I'm still stuck! I can't setup a youtube kids without ads. I pay youtube premium and my kid should not need to see any FU***** ad!  I have seriously tried for HOURS! It's either NOT THERE. I set it you but it does not show on her profile .. or is the Youtube pre-teeens with **bleep**loads of ads, becasue this one you need to pay extra ... 
Seriously ... I will give it another go but it it does not work I will simply cancel my subscription and delete youtube for good. This is madness!