10-06-2024 04:58 PM - edited 01-06-2025 06:11 AM
I have a Google Streamer and LG TV. The streamer replaced a Chromecast on the same tv. When streaming from various services (Netflix, etc.) the screen will flash black momentarily. I disabled all Dolby Video options on the tv.
Before I disabled Dolby Video it sometimes also flashed pink, so I guess this is a step on the right direction.
The Chromecast never did this. Any ideas?
For anyone who didn't see, please submit a ticket as in Virnab's post which I've also copied here: My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post.
Answered! Go to the Recommended Answer.
10-21-2024 07:15 PM
Hi Crunchyice,
Thank you for your kind response.
I'm sorry to hear that your new Google TV Streamer 4K doesn't work with your new LG TV and only works with your old Samsung TV. I understand how frustrating it has been that after trying all the troubleshooting steps provided, it has not been possible to resolve the inconvenience. Please don’t give up; we are here to help you find a solution.
My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.
Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.
Best regards,
Virna
2 weeks ago
I received this email from Google Support today.
I appreciate your patience! I'm pleased to inform you that the issue you were experiencing with the purple or pink tint when streaming on Google TV has been resolved in a recent firmware update. Please ensure your device is running the latest version. Please don't hesitate to reply to this email if you have any further questions or require additional assistance. I'm here to help in any way I can.
10-09-2024 08:06 PM
Hi Crunchyice,
Thanks for reaching out to the Community. I am sorry that you are having video quality issues when using your Google TV Streamer with your LG TV. But no need to worry, I’d be happy to help!
Before we get started with further troubleshooting, let me ask you some important questions:
Here are some basic troubleshooting steps:
Additional checks: Please try to disable the HDMI UHD Color setting on the TV.
In case it helps, you can also review this article when the TV has no signal or only shows a black screen.
Let me know if you need further assistance.
Regards,
Mario
10-13-2024 01:10 PM
Thanks. I ordered a new cable from Amazon and will try it out the next few days.
10-13-2024 02:02 PM
Hi @Crunchyice,
Thanks for your reply!
We will keep an eye out on this thread for any updates.
If you have more questions about Google Nest products, feel free to post them.
We are here to assist!
Regards,
Catheryn.
10-13-2024 02:53 PM
Yeah, it is still happening. Today the screen hasn't flashed black, but we've either seen green or pink.
Responding to ChaconMorales' questions:
This is the cable I'm using. https://www.amazon.com/dp/B09HXPZ1PQ?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1
10-13-2024 04:10 PM
Hi @Crunchyice,
Thanks for your response and the additional information.
To isolate the issue, please try the following:
Please let me know how these steps go so I can continue to assist you and help you resolve the issue.
Thanks,
Catheryn
10-21-2024 04:57 PM
Yep, I've tried everything. My new streamer doesn't work with my new LG tv but works with an old Samsung TV. Different ports, a brand new cable, etc. doesn't fix it. I've used the streamer for hours on the old TV and it is fine, but the new TV gives me the flashing.
10-21-2024 07:15 PM
Hi Crunchyice,
Thank you for your kind response.
I'm sorry to hear that your new Google TV Streamer 4K doesn't work with your new LG TV and only works with your old Samsung TV. I understand how frustrating it has been that after trying all the troubleshooting steps provided, it has not been possible to resolve the inconvenience. Please don’t give up; we are here to help you find a solution.
My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.
Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.
Best regards,
Virna
10-22-2024 05:11 AM
I submitted the ticket just now. Thank you Virnab.
10-23-2024 06:50 PM
Hi Crunchyice,
We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.
Regards,
Virna
01-06-2025 09:26 AM
There hasn't been any kind of follow up Virnab. Do you happen to have an update from Google on whether there is a way to fix this issues that many users are having?
12-23-2024 07:59 AM
Hi Virnab. We've had a lot of different LG owners and few other manufacturer owners who are experiencing this problem. Is there any update from the development team about identifying the problem and potentially fixing it?
11-18-2024 05:07 PM - edited 11-18-2024 05:37 PM
I'm seeing the same exact symptoms now on my LG c4 as of today.
11-18-2024 06:25 PM
Maybe it is an LG thing. Honestly, I wish I hadn't bought an LG. The picture is very good but WebOS is lacking.
11-29-2024 11:35 AM
Same problem here. Intermittent green / purple kind of flash happening with Google Streamer and on LG OLED48C16LA. Same on Panasonic.
Happens with Netflix, apple+, prime app... Quite annoying. Seems like a bug? As I see quite a lot of similar posts
12-01-2024 07:40 PM
Same problem here with my LG OLED. Need to have Google look into this.
12-03-2024 07:21 AM
I replaced my Nvidia Shield with a new Google Streamer on my LG CX Oled and I'm seeing the same problems, random black flickering while watching TV. I've noticed it mainly with Netflix, admittedly I don't use the other services much. Yesterday I replaced the HDMI cable with a brand new one and still same problem. Went through and updated any outstanding apps, none were Netflix though, and checked for system updates (there were none). Power cycled the streamer a few times, both through the settings restart menu and pulling the power plug from the back. I'm not using Wifi, have a cat6 cable behind my TV.
12-04-2024 01:35 PM
Having the same issue ever since i swapped my chromecast 4k for the streamer. My tv is a LG C1.
Happens on pretty much any streaming app. It seems normal on youtube and 4k
Something to do with HRD, Dolby Vision or something along those lines.
12-11-2024 10:51 AM
I have the same problem with my Philips 70PUS6724 TV. I'll probably have to return the device when the problem hasn't been fixed in two months.
12-23-2024 07:43 AM
I have the same issue with TCL QM751. The Streamer is the only device I have problems with
12-24-2024 03:08 PM
Add me to the list. I also have a LG C1. I noticed my audio volume lowering and the center channel disappearing for some reason after the recovery of the black screen. Only way to recover the regular volume audio is to restart the Streamer. Frustrating since it happens quite often.
12-26-2024 04:11 PM
Same on my LG OLED c4, cant use the tv Streamer. All 2 seconds for 1 second black Screen....
12-31-2024 07:25 PM
I'm also having this issue with my LG OLED C series.
01-04-2025 05:44 AM - edited 01-04-2025 05:45 AM
Having the same issue on Sony Bravia. This TV streamer is so much more problematic than the Chromecast. Any fixes yet or is it still a paperweight?
01-05-2025 10:54 PM
I am also having issues with my TV strobing purple and also green, ever since day one. I also have a LG OLED TV. I have a new high speed cable for HDMI.. which was one of my first troubleshooting steps... Power cycles etc etc. I have done a bunch of troubleshooting. I narrowed the issue down with trial and error to frame rate syncing while Dolby vision is enabled.
I had purple flashes with syncing on seamless and green, way less frequently with it in on. I found a show today on netflix, "missing you" s1e1 that was flashing green every 30 sec or so. I turned frame rate sync off, and haven't noticed any more flashing since... However, instead of flashing - the show jerks like it skips ahead ten frames.
01-09-2025 03:28 AM
Same on my Samsung. Infuriating.
a month ago
Same issue on a Vizio. Hoping this fixed somewhat soon as this makes content unwatchable.
3 weeks ago
I have the same issue, millisecond glitch in pink or green a few minutes apart.
I had the Google TV Chromecast before and did not have that issue. Updated to premium cables.
Using a Sony STR-DH790 AV receiver and a Sony KD-55XF9005 TV.
Some have suggested that it is due to handshake for apps to check so there is no recording device between TV and Streamer.
3 weeks ago
Same on LGb7a running plex on 4k TV streamer. HDR/DV content. Very annoying. Would be a real darn shame if this is truly due to some 'recording prevention' feature.
3 weeks ago
Ye, I have done a lot of digging and what people suggest is that it is because "handshake" for recording prevention.
I get theese issues with Netflix and other apps mainly using Dolby Vision and HDR I have noticed.
Been trying to run the Streamer to TV direct and also via my AV receiver and same annoying thing happens.
As far as I tested, the issue has yet to occur when watching content through Kodi.
I also have the previous 4K Google tv chromecast and that does not suffer from theese issues strange enough.
If I could return my streamer I would. I have a ticket open at Google just for that.
3 weeks ago
There could be a fix if you try the following wich I have yet to try.
Go into your Google Streamer settings and change fram rate matching from "Seamless only" to "Always".
I have not tested it yet, but do try it to see if it makes any difference.
Most people report that this phenomena occurs mostly during Dolby Vision content.
2 weeks ago
This and manually setting 4k60hz has done it for me. It is more of a workaround though. But it works.
I am on the latest firmware BTW
3 weeks ago
Also changing the setting for screen resolution from "Auto" to "4K 60Hz" can help resolve the issue.
As far as I see it this is software/firmware related and Google need to fix this.
2 weeks ago
I received this email from Google Support today.
I appreciate your patience! I'm pleased to inform you that the issue you were experiencing with the purple or pink tint when streaming on Google TV has been resolved in a recent firmware update. Please ensure your device is running the latest version. Please don't hesitate to reply to this email if you have any further questions or require additional assistance. I'm here to help in any way I can.
2 weeks ago
Which firmware version fixes it, exactly? There has not been a firmware release for the TV Streamer for some time now, so we are all likely on the latest release. Are they talking about an upcoming release?
2 weeks ago
Just checked today and i still have no update. Is it being released in some countries first or global release?
Also which version fixes it? Is there a change log? And can we manually download and install it?