Hello @PeterSmith1,
Thank you for posting in the community. I understand you are experiencing an issue where you can stream every other service, but you are not even getting the icon for My5. Let's work together to find a solution.
Since the problem is isolated entirely to the My5 app/service and all other casting and streaming functions are working, the issue is likely rooted in the My5 app itself or a communication failure between the My5 app and your casting device.
We need to clear out any corrupted cached data that is preventing the My5 application from recognizing your Google Cast device.
Step 1: The Essential Reboot Sequence
A sequential reboot often fixes communication errors between the app, the WiFi network, and the casting device.
- Reboot your WiFi router/modem: Unplug the power cord, wait 60 seconds, and plug it back in.
- Reboot your streaming device: Unplug the power cable from your device, wait 60 seconds, and plug it back in.
- Reboot your Phone/Tablet: Fully power down and restart the mobile device you use for casting (the device where the My5 app is installed).
Step 2: Clear App Cache (On your Phone/Tablet)
If the icon is missing on your mobile device, the My5 app data might be corrupted.
- Go to your phone or tablet's settings.
- Navigate to Apps (or Applications)—See all apps.
- Find and select the My5 app.
- Select Storage & Cache.
- Tap Clear cache. (Do not tap Clear Storage/Data yet, as that will log you out).
- Reopen the My5 app and check if the Cast icon appears.
Please try the Essential Reboot Sequence (Step 1) first, as this often resolves temporary network communication blocks.
Let me know if the My5 Cast icon reappears after the reboots.
Regards,
Kevin
