The same old 'AP Isolation' problem

[Jack1819]

I'm sure we're all familiar with the 'AP Isolation' issue that seems to be fairly common around here.

Well, I've tried every single option imaginable to solve the issue, but nothing works. The only fix that works is the following...

1. Chromecast works for a little while before disappearing without explanation from the Home app.

2. Do a factory reset of the device and attempt to reconnect it.

3. Home app recognises and registers device, but then the AP Isolation error comes up.

4. Repeat steps 2 & 3 about 100 times.

5. Get lucky for no explainable reason and it actually connects.

6. Repeat from step 1.

I'm really sick and tired of having to do this every week or so. 

Like I said, I have tried everything that has already been suggested in these forums. I've uninstalled and reinstalled everything, restarted devices, checked the AP Isolation settings of my router - you name it, I've done it.

Is there ANYTHING else I can do before I throw the piece of crap in the trash and get something else?

[cifuentesj]

Hi @Jack1819,

Thanks for reaching out and providing detailed information. I understand that you're encountering some issues with your AP isolation on your Google Chromecast, and I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

• Which Google Chromecast model do you have?
• What is the distance between your Google Chromecast and the WiFi router?
• Which smartphone model are you attempting to configure your Google Chromecast on?
• Have you tried connecting your Google Chromecast to a mobile hotspot?
• Have you gotten in touch with your ISP? If not, kindly inform your ISP provider about the AP isolation by contacting them.
• Have you tried using a different smartphone to set up your Google Chromecast?
• Have you attempted to connect it to another TV or another HDMI port?
• Is this your first attempt at setting up your Google Chromecast?

Additionally, this article has useful information on AP isolation being activated: AP Isolation is enabled.

Please keep me posted.

Best regards,

Jeremy.