Unable to Cast on Chromecast Gen 1

[shubham_loni]

Hi there,

We are not able to cast to Gen 1. The app is loading but the playback doesn't happen and the app closes.

What is the Chrome version used by Gen 1?
Does ES6 supported by it?

[Kimy]

Hi shubham_loni,

Thanks for posting here in the Google Nest Community. A few questions: do you see the Ambient mode (screensaver) on the TV? What is this app that you’re trying to cast? Are you getting any messages? Is this only happening in one app or across all apps? What steps have you taken?

Give the steps below a try and let me know how it goes:

• Reinstall the app.
• Test with another phone/device to isolate.
• Reboot your phone/device, Chromecast and Wi-Fi router.
• Try a factory reset, then re-setup.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello @shubham_loni,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy