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Unable to cast Disney+ from apple or Android

MsMarley
Community Member

Unable to cast Disney+ from apple or Android 

However able to from other streaming services 

2 REPLIES 2

MsMarley
Community Member

Additionally this issue seems to have started a few weeks ago and is still occurring 

SoriaD_
Community Specialist
Community Specialist

Hello @MsMarley 

 

Thanks for reaching out to our Nest Community. Apologize for all the inconvenience with casting Disney+; don't worry, I'm here to help you with that.

 

I completely understand your situation. Let me give you a hand. To start, let me ask you:

  • What type of Chromecast do you have?
  • Is the Disney+ app completely updated?
  • Did you try to perform a reset on your device?
  • Did you try to perform a reset on the router?

With this information, we can find a solution as soon as possible for you.
Feel free to keep us posting. 

 

Best regards,
Douglas.