Unable to factory reset my chrome cast recently updated to new WiFi

[DjA1]

I recently updated to a new WiFi and my chrome cast has old WiFi programmed. Tried defaulting but keeps popping up with old info

[nerys]

Hi DjA1,

Thanks for posting in the community!

I'm really sorry to hear that you're having difficulty restarting your Chromecast to change the Wi-Fi settings. No worries; I'm here to help! Just to assist you better, I have a few questions:

• What's the model of your Chromecast?
• Do you see an LED light on your Chromecast? If so, can you tell me the color of the LED light?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.