Video on loop

[CataAlonso]

HI! Everytime I wanna use mi Google Home account with Chrome Cast to play something on my tv, it plays the same video over and over again (a parkour show in Greece). We share user and display with my boyfriend and he has no problem. Thanks!

[jenniffert]

Hi CataAlonso,

Thanks for reaching out to the community! I understand that every time you try to play content on your TV using your Google Home account with Chromecast, it plays the same parkour show in Greece, but your boyfriend, who shares the user and display, doesn't have this issue. No worries, I can definitely help you with this!

To better investigate this situation, I’d like to ask for the following information:

• What is the specific model of your Chromecast device? Here’s a helpful article about how to identify the model of your device.
• When did you first notice this issue?
• Which app are you trying to cast from?
• Does this issue happen with all the apps you try to cast from, or is it only affecting a specific one?
• When your boyfriend successfully casts a video or show, is he also casting from the same app you're using?
• What troubleshooting steps have you already tried?

In the meantime, please check for and install any available updates for your mobile device and the Google Home app.

I look forward to your reply.

Best regards,

Jenniffer

[CataAlonso]

Hi! So sorry for the delay. 

My boyfriend just changed his phone to an iPhone (previously he had a Samsung) and he now has the same problem and also, I can perfectly use Netflix with the Chrome cast, so it´s definitly an issue of the app with iOS. 

Will check with the service provider.

Thank you anyways! 

[jenniffert]

Hi CataAlonso,

Thanks for this helpful update, and sorry for the delayed response!

I appreciate that you took the time to isolate the issue with your iPhone and Samsung phones and contacted your internet service provider. If you still need more assistance, please don't hesitate to reply again.

Keep me posted.

Best regards,

Jenniffer

[CataAlonso]

Hi Jennifer. The app owner upgraded it and problem solved! Clearly was an app - iPhone issue, but they corrected it.

Thank you very much. 

Regards

[jenniffert]

Hi CataAlonso,

Thanks for your reply! I'm glad to hear that the inconvenience was resolved with the update on iOS. I appreciate all the efforts you've been making to resolve this inconvenience.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer