When casting from Chrome, the image appears pixelated and the display on the TV is delayed.

[MY37]

When casting from Chrome, the image appears pixelated and the display on the TV is delayed.
Restarting TVStreamer does not fix the problem.
The Wi-Fi connection is in an environment where the ChromeBook PC and TVStreamer are connected to the same access point.
Please let me know if there is a problem with the settings.

[tajennifer]

Hi MY37,

Thanks for your post. I'm sorry to hear that you're experiencing pixelated images when casting with your Google TV Streamer. I appreciate you providing details about your Wi-Fi connection and the troubleshooting steps you've already tried. Don't worry; I can help.

To provide the best solution, I need a little more information:

• When did this issue start?
• Have you successfully cast before without any video quality issues?
• Have you tried using the streaming device on a different TV? If so, does it show the same behavior?

Please keep me posted.

Best regards,

Jenny

[MY37]

Hello, Jenny

Thank you for contacting us.

I will answer your questions.

・The problem started occurring in May.

・Until April, there were no problems with quality.

・The same behavior occurred when using a different Google TV streamer (4K).

・The same behavior occurred on a different TV.

・There were no problems on a Windows PC.

・The problem occurred every time on a Chromebook PC.

・I use 5Ghz Wi-Fi.

That's all I have to say.

[tajennifer]

Hi MY37,

Thanks for your response and the information provided. I understand that after all the steps you try, even using a different TV, the image still appears pixelated. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,
Jenny