Wont stay connected to tv

[Kittykatzz]

Hi, so I’ve had this issue for a while but the chrome cast has become completely unusable. I connect it to my TV and sometimes it stays connected for about 25 minutes and other times it disconnects seconds after spending a few minutes loading to connect. I have tried resetting the chrome cast but still the same thing happens every time 

[jenniffert]

Hi Kittykatzz,

Thanks for reaching out to the community! I'm sorry to hear that your Chromecast keeps disconnecting from your TV. I'm here to help.

To gather more information, I'd like to ask the following:

• What is the model of your Chromecast?
• What is the firmware version of the Chromecast?
• How did you perform a reset on the Chromecast?
• Is the Chromecast showing any LED status light?
• Have you made any changes to your Wi-Fi network?
• Has the Chromecast device been successfully set up before?
• What device do you use to set up your Chromecast with?

In the meantime, you can try the following steps:

• Make sure you have the latest version of the Google Home app and mobile software.
• Update your router's firmware if needed. Sometimes routers have bugs, and firmware updates can fix them.
• Reboot your router.
• Try rebooting your Chromecast. For instructions, refer to the next article: Reboot Chromecast article.
• Ensure your mobile devices and Chromecast are on the same Wi-Fi network.
• For additional troubleshooting steps, check out the next article: Troubleshoot Chromecast connection

Please keep me posted.
 

Best regards,

Jenniffer