Xfinity Stream App disconnects from my Google Chromecast 4K with Google TV

[Blis]

Does anyone else know why the Xfinity Stream app force closes at random when casting from the phone to the Chromecast? All the tech is up to date. I'm using a Google Pixel 6 Pro. I've uninstalled the Xfinity Stream App and reinstalled. I don't understand. Help please!

[luciaaa]

Hi, @Blis,

Thank you for posting in the community. I apologize that the Xfinity Stream app closes suddenly when it’s casting. I'm happy to help find a solution.

To gather more information and provide you with the best assistance, please provide the following information:

• When did you first notice this problem occurring?
• Is this the first time you are using the Chromecast with the Xfinity stream app?
• Are you experiencing the same problem with other streaming apps?

In the meantime, try to improve your streaming device's connection and performance by following these steps:

• Check Wi-Fi network: Ensure your streaming device is connected to the correct Wi-Fi network.
• If your router supports both 2.4 GHz and 5 GHz, make sure that your Chromecast device is on the 5 GHz network.
• Reboot your Chromecast and router.
• To help prevent Wi-Fi or Bluetooth interference, refer to this article for instructions: Troubleshoot wireless interference. 

Please let me know how it goes. 

Best regards,

Ana