ambient mode issues?

[ArmyOfMe1981]

I have the option to personalize ambient mode, but when I select it there's nothing on the next screen. I usually have a personal album displaying from Google photos. It no longer a working. I've tried resetting the device 2 times and still no luck 

[cifuentesj]

Hi @ArmyOfMe1981,

Thank you for your timely post and the comprehensive information you provided. I understand that you are encountering some ambient mode issues on your Google Chromecast 2nd generation, and I appreciate the troubleshooting steps you've already taken. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution. 

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @ArmyOfMe1981, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.