can't cast to device........"no devices found"

[JenniferV]

Hi johnv1,

Sorry for the delayed response. Let's sort this out. 

A few questions — what device are you using for casting? What type of Chromecast device do you have? What is the LED light status in your Chromecast device?

Give these steps a try:

1. Make sure your phone is within 20 feet away from the Chromecast and WiFi router.
2. Make sure the Chromecast device is set up correctly.
3. Make sure your phone is connected on the same WiFi network as your Chromecast device.
4. Use a different mobile phone.
5. Reboot your Chromecast, phone, and WiFi router. 

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hello johnv1,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hello johnv1,

I haven't heard from you in a while so I'll be locking this thread. Feel free to start a new thread should you have more questions and concerns in the future. We're here to help.

Thanks,

Jennifer