cannot cast shows from some apps

[aprilmayjune25]

Hello all,

I have been having an issue getting some apps to cast to my TV.  If I select STARZ for instance, STARZ will show on the TV but as soon as I select the movie or show I get the wheel of death and then it disconnects from that app. this happens with STARZ /Disney+/HBO Max/Sundance NOW and sometimes Prime Video. I have updated the software on my phone, updated each individual app, including google home. I have reset and powered cycled the Chromecast itself. I'm not sure if there is a way to update the firmware on the Chromecast device. I tried checking to see if the firmware running matches the existing update but i cannot find the most current firmware listed for Chromecast. Also I do run my Chromecast from our Tablet's hot spot. I've never had an issue until recently when we got a replacement for the tablet because the screen stopped working.  My thought process is that if it were a Wifi issue I wouldn't be able to connect Netflix but that casts just fine.  Anyone have any insight?

[AllisonG]

I'm having the Exact same issue for the last 3 days. Nothing has changed on my end. Ughh

[bhama]

Same problem, trying everything but only Netflix working!

[Lillyssa114]

Same issue for me! Even if an app works initially, everything will disconnect at some point. Certain apps are worse than others. Have had this issue since oct of 2021. Internet speed was increased with no change. Must be the Chromecast.

[Jeran]

Hey there aprilmayjune25,

I apologize about the late response, thank you for being patient on this! Were you able to fix that casting issue? If not, I'd be happy to help out, as I can imagine this issue is frustrating. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What type of Chromecast do you have?
• What is the firmware version of your Chromecast?
• Does this issue occur when casting from one device, or all devices?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from aprilmayjune25, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran