cannot cast (stuck after button)

[cditunno]

Everything was working fine as recently as last night and early this morning, now all of a sudden I cannot cast from my Android phone to the TV. I've done all the troubleshooting, hard booted by using the app and disconnected the power. I've tried everything I've read and nothing works. I get to the same place where you hit the button to cast, and nothing happens. I've tried at least 10 times. Any suggestions are appreciated.

[Jeran]

Hey there cditunno,

I'm sorry to hear that your Chromecast is having some connection issues! I'd be happy to help you look into this, as these problems can be a bit tricky at times. The first thing I would check is if you can cast from any device at all. That way, we can narrow down the issue to either the Chromecast or the Android phone. Either way, I would check out this article and follow the steps listed.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[JenniferV]

Hi folks,

Thanks for the help here, Jeran.

cditunno, how's it going? Did you manage to get your device? Still need help?

Thanks,

Jennifer

[JenniferV]

Hello cditunno,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer