chromecast 3 solid orange

[maherbauru]

Chromecast Orange light fixed after it started by itself an update. Reset pressing button does not work, anything work.

Those stupid updates bricked my device, and it is out of warranty.  I will go to firestick if I don´t get support , amazon at least replace their products, especially when is your software update error.

[David_K]

Is the light solid orange and not pulsing? If so, unplug your Chromecast from the power source, wait about one minute, and then plug it back in. If that doesn’t resolve the issue, you can try a factory reset although it sounds as though you've already tried that by following the steps below?

While the Chromecast is plugged into the TV and connected to power, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

[maherbauru]

Thank you very much for your answer, I tried all those steps dozen times. The light is orange and fixed, does not blink. When I plug on the outlet, it turns on orange immediately and keep fixed, even when I try to push the reset button it doesn't change or blink.

It looks like it miss the operating system.

Is there any way to upload a firmware on this device? Thank you again.

[David_K]

There isn't a way to load firmware manually no. It sounds then like it may be faulty, so I'd recommend that you contact the Chromecast support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Google Chromecast", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[Kimy]

Hi folks,

Thanks for your help, @David_K.

@maherbauru, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[maherbauru]

Thank you guys, maybe I will contact Google help, but my device has more than one year, so I guess it's out of warranty.

[Muddi]

Hey maherbauru,

Chiming in, what country are you located in? 

Cheers,

Muddi

[maherbauru]

Brazil 

[Kimy]

Hi maherbauru,

Thanks for the details. If you purchased your Chromecast device from a retailer in your country, try to coordinate with them about their warranty process. Let us know if you still need help.

Thanks,

Kimy

[Kimy]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello maherbauru,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy

[maherbauru]

So estrange, I had answered there times. Thanks Kimy, I already give up on my Chromecast, since it is bricked and there is no way to write or upload a firmware on this device. I lost it on one of those automatic updates.

[Kimy]

Hi there,

I’m sorry to hear that. Perhaps it’s time for you to take advantage of the latest version, which is the Chromecast with Google TV (4K or HD).

I’ll keep this thread open for one more day. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy