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chromecast help

carpeterart2003
Community Member

So I'm staying at a hotel where the WiFi provider needs the Mac address to give permission.  To get permission I need to set up device.  Since I can't set up the device to see it on my phone to get the mac address is there a way to get the mac address with the SN.  It is not listed on the box, but the SN is.

4 REPLIES 4

David_K
Diamond Product Expert
Diamond Product Expert

The MAC address is only visible in the Home app after setup of the device. You can do this by using the Wifi hotspot feature on a phone or tablet. Note you will need 2 devices to set this up.

  1. Turn on the Wifi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
  2. Connect a second phone or tablet to that Wifi hotspot.
  3. You can then use that second phone or tablet to setup your device and connect it to the Wifi hotspot on the first phone or tablet.

Chromecast with Google TV uses MAC address randomization. To stop the Wi-Fi MAC address randomization, you need to go to the Chromecast's settings on the TV itself and disable the "Use randomized MAC" option. Here's how:

  1. On your Chromecast, go to Settings > Network & Internet > Wi-Fi.
  2. Select the Wi-Fi network you want to change the MAC address for.
  3. Scroll down and select Advanced.
  4. Under "Privacy," uncheck the box next to "Use randomized MAC."
  5. Select Save.

Once turned off, open the Home app, tap the device in the Home app > Settings cog > Device information, where you'll see the MAC address at the bottom. Give this MAC address for whitelisting. Once whitelisted, it should connect to the Wi-Fi. Do note however that even then your phone or tablet may not be able to communicate with your Chromecast due to the security restrictions applied on these kinds of shared Wi-Fi networks.

Kimy
Community Specialist
Community Specialist

Hi folks,

 

Thank you for your help here, @David_K.

 

@carpeterart2003, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Thanks,

Kimy

LovelyM
Community Specialist
Community Specialist

Hello carpeterart2003, 

I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need a helping hand.

Best, 
Lovely

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.


Cheers,

Dan