chromecast not connecting

[lsm]

pls help

[maddyrenee_]

Same. Won’t pop up as a casting option on Netflix. Checked and it’s on the same Wi-Fi 

[Muddi]

Hey folks,

Thanks for posting, and apologies for the delayed response. I know how it feels when you're having issues with your Chromecast device. A few questions: when did the issue start? Which specific Chromecast device do you have?Have you changed any settings on your router lately? Is there a message?

Below are additional steps that you can try:

1. Reboot your Chromecast device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
2. Turn WiFi on and off on the mobile setup device.
3. If you have a dual-band router, try setting up your speaker or display on both the 2.4 GHz and 5.0 GHz bands.

Let me know how it goes.

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy