chromecast not working

[ellla]

Hi all, i’ve had my chrome cast for a few years. it’s the one with a tv remote and all the apps already on the device (not the phone connection one), i don’t know the gen. recently it has stopped connecting to wifi, won’t allow me to go into settings or wifi on the tv. tried to reset it and it won’t even let me reset please help 

[ABSonline]

I am having exactly the same issue, that too since yesterday ..

Now I am wondering if it was some kind of update in the background or what ... 😞

[tajennifer]

Hi everyone. 

Thanks for posting. I'm sorry for the situation that you are experiencing with your Google Chromecast. I understand how frustrating this situation can be. But don't worry, I can help. 

Could you please confirm if you already tried this steps?

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
3. Turn OFF mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
7. Restart the Google Home app.

You can check the "Can't establish a Wi-Fi connection to Chromecast" article for detailed information. 

Please let me know if you have questions, I'll be more than happy to help.

Regards, 
Jenny