error message 2472

[tk44]

using dishanywhere app and getting error 2472. other apps such as netflix are ok. dish app worked earlier

[JenniferV]

Hello tk44,

Thanks for reaching out. Let's sort this out.

Quick questions: what type of Chromecast device do you have? Are you casting a video content from Dish app using your mobile phone? Please clear the cache and data of the Dish app and reinstall it. Rebooting your mobile phone might also help.

Also, if the issue is isolated when using the Dish app, please reach out to Dish for further help.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did those steps help?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer