google TV recommendations now all Indian

[EricaP]

After an update to our chromecast,  all recommendations are now of Indian content. We are in New Zealand, how can we fix this without a factory reset or creating new google accounts. Was working fine prior to update

[Juni]

Hi EricaP,

Thanks for reaching out. See the steps below and let me know if it works.

1. From the Google TV home screen, select Settings Accounts & Sign In.
2. Select your profile Content preferences.
3. Rate the suggestions.
4. To exit, on your remote, press Home  or Back .

Tip: This feature is only available on a Google TV device.

Check out this link for more information.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[EricaP]

Hi Juni

The problem seems to be due to an App/service called Zee5 now appearing on the device after the last mandatory update. Please let me know how to remove that from that device, as there doesn't appear to be an uninstall option for this app, and we didn't install it.

[Juni]

Hello there,

Understood. What Chromecast device do you own? See the steps below on how to uninstall apps that you don’t use

1. Navigate to your profile icon select Settings Apps See all apps.
2. Choose an app Uninstall OK.

Check out this link for more information.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

[EricaP]

Followed instructions, still unable to remove that app, and everything is still recommended for Indian

[Kimy]

Hi folks,

Thanks for your help here, @Juni.

@EricaP, thanks for trying the steps. There could be missing modules, which is why it doesn’t seem to kick in. I strongly recommend a factory reset, then setting it up and ensuring that you won’t install unwanted apps. Let us know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy