'reconnect me' with 'TV can't find WI-FI'

[mjtomlia]

Chromecast plugged in to TV port.  Used to work.  TV screen shows 'reconnect me'  'TV can't find WI-FI'  Google home app does not help.  Lower right has code 'H4E7'.  

[David_K]

Have you recently changed your Wi-Fi or router or it’s settings? Can you still see your Chromecast in the Google Home app?

[mjtomlia]

No

Yes

[David_K]

I would first follow these steps to reconnect your Chromecast to Wi-Fi. 

If those steps don't work:

1. Open the Google Home app.
2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If neither of those methods solve the issue, you’ll need to factory reset your Chromecast, then set it up again.

[mjtomlia]

I tried to factory reset but I could not find a button on the Chromecast device.  

[David_K]

How to find the physical factory reset button on your Chromecast

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[mjtomlia]

Yes.  After factory reset, phone app will not connect. 

[Jeran]

Hey there mjtomlia,

I'm real sorry about the slow response time, but I would encourage you to check out this article and follow the troubleshooting steps listed. If you are still running into any issues, give the steps listed in this article a try.

I look forward to your response! If you have any more questions or concerns, please feel free to let us know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from mjtomlia, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran