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Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 16187 Views
  • 0 replies
  • 10 kudos

Resolved! Google Chromecast does not detect an ethernet cable

We have had this Chromecast working over WIFi fine. Unfortunately due to an unstable WiFi connection we were experiencing lag. This made us want to switch to an Ethernet connection, but when I go to the network & internet settings it does nog detect ...

Resolved! Does it allow an alternative way to power the Chromecast?

I had used some other dongles to stream video to a TV, and they drew power from a USB port on the same TV. That is the dongle is plugged into both a HDMI port and a USB port on the TV.For Chromecast with Google TV 4K, it has a separate power adapter ...

swong10 by • Community Member
  • 10802 Views
  • 10 replies
  • 0 kudos

‘Hey Google’ keeps going back to Google Assistsnt

Hey guys. I have connected and set up - have voice matched and all working. But when I say ‘Google play Netflix’ for example - the tv keeps going back to Google Assistant set up. I allow and activate but when I try and say something it goes back to t...

How does an Android Samsung phone stream to Chromecast with Google TV

May I ask how does my Android phone stream its content to a "Chromecast with Google TV" when playing a 4K video? A decoded 4K 60 fps video on my cell phone has a lot of data to stream to a TV through Chromecast. Can Chromecast use WIFI to stream from...

swong10 by • Community Member
  • 977 Views
  • 8 replies
  • 0 kudos

Does my Chromecast with Google TV support 4K 60 fps

Does my "Chromecast with Google TV" support 4K 60 fps? I just bought one for $29 at Walmart, the box and the user guide only says "Chromecast with Google TV 4K" and does NOT say 60 fps. But there is another sale for $49 and explicitly described as "C...

swong10 by • Community Member
  • 2223 Views
  • 9 replies
  • 0 kudos

No network connection when reset device

This device worked fine for over a year. The remote wasn't working so I tried resetting the device and now I'm stuck in the setup. I keep getting an error that it won't connect to the internet. It initiated a system update which stays at 0% and event...

Riechers34 by • Community Member
  • 1726 Views
  • 13 replies
  • 0 kudos

Chromecast item not available in your country

Hello there,I have just installed chrome cast for the first time. When I try to watch the BBC or ITV, it says this item is not available in your country. I am very much in the UK however. I have checked my play store account and it also says I am in ...

Sl144353 by • Community Member
  • 1051 Views
  • 7 replies
  • 0 kudos

Resolved! Send video from one TV to another TV. What are the limitations?

Hi,According to the blurb on the page (link), you can say "'Hey Google, move the video to the living room TV'" to send what's playing on one TV (say the TV in the kitchen) to the TV in the living room! That sounds super!However, I want to know whethe...

Tee_J by • Community Member
  • 636 Views
  • 4 replies
  • 0 kudos
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