Greetings all. I screwed up. I have 2 Google accts. I purchased plus yesterday under 1 acct and my cameras are under the other acct. Sequence of events:
I mistakenly let my aware plus subscription run out. I forgot it was the plus version. I then purchased the basic aware using the acct associated with my cameras.
I quickly discovered my error. I was told to cancel that subscription and purchase the plus version. I was told I would received a refund for the basic subscription.
I cancelled as told. I then saw the plan would stay in place for the next year and would cancel a year from now.
For whatever reason, on another device, I purchased the plus version under my other acct. Had no idea the problem I created.
I actually spoke with a spt person. He had to turn it over to google play for resolution. I was assigned a case number from Nest.
Not sure if he understood my 2 accts issue when he sent it to Play.
When I try to access them, it says and shows my case number and I can't proceed further.
I've heard nothing and fear this isn't going well.
Suggestion?
Thanks.
