Dispute a charge

[MM2025]

I am writing to request the cancellation of my Nest subscription and a refund for the most recent charge on my credit card. We no longer have the cameras associated with this account, as we were previously instructed to migrate to Google Home, which we did and paid that subscription.

Please let me know if you need any further information to process this cancellation and refund.

[David_K]

Hi @MM2025 

To protect your privacy, we cannot help with account or billing related issues in this public community. To get the best support with this issue:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
   1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
   2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
   1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
   2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.