Google Home Subscription charge name

[MikeMNFL]

The charge was for "GOOGLE *Google Nest in xxxxxxx, CA, USA". I thought it was credit card fraud so I contacted my bank fraud department. So they cancelled my credit card number and issuing a new card!

Can you change the credit charge name to "Google Home Annual Subscription" so this never happens to anyone who monitors credit card ?!!!

[Rusell]

Hi MikeMNFL,

Thanks for posting in the community. I see that you got a charge for Google Nest, but you decided to cancel the credit card number because You thought that the charge was credit card fraud, that's why you want to change the billing name to avoid this happening again. Help is here! 

To help you identify the charges, Google sends an email receipt for every transaction. You can check there to see your plan details, like whether it's Standard or Premium and if it's a monthly or yearly subscription and the billing name is predetermined and cannot be changed.

Please let me know if you have any further questions.

Best regards,

Rusell

[MikeMNFL]

Thanks for the reply Rusell.

I think of Nest as the Google products that I can buy whereas Home is the Google annual service. It's a simple and distinct clarification for the Google brand. I would ask if you have the ability to bounce this up to Google management to change the charge name to avoid confusion by retired seniors?

Thanks,

Mike

[Rusell]

Hi MikeMNFL,

Thank you for your reply. I understand that this can be confusing, but as I previously mentioned, this is predetermined and cannot be changed. We're always looking for ways to improve, and we appreciate your DSCC Feedback Form.

Please let me know if you have any further questions.

Best regards,

Rusell