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Home "Premium"

Scrote
Community Member

Home premium subscription lapsed for a few hours.

All my "premium" cloud footage deleted. 

It's the final straw. I went all in on Google. For years.

Wifi Pro

Cameras, home and business

Phones

Subscriptions

Photos

Storage

Cast devices all over the house.

I'm done.

I've already started listing stuff for sale.

If Google was a startup in these spaces, it would never get off the ground.

 

 

6 REPLIES 6

Scrote
Community Member

II just had to expand that previous post. Ive got google fatigue, and it's time to move on. 

 

I am (currently) deeply invested in the Google ecosystem. I run multiple Nest cameras across multiple locations, Nest Wifi Pro, several Pixel phones, Chromecast devices, speakers and displays, streaming boxes, earbuds, watches, and paid cloud storage and photo services. This is the full paid experience spread across security, networking, communication, media, and basic input.

Today I lost all stored Nest camera footage when my Nest Aware subscription expired. When I renewed the subscription, billing resumed immediately but the deleted footage was not restored. The data is permanently gone. A change in subscription state resulted in irreversible deletion of security footage, with no mechanism to pause, archive, or recover it once billing status changed. That design decision alone raises serious doubts about whether this should be considered a security product at all.

This outcome reflects how fragmented the ecosystem is more broadly. Camera configuration and daily use are handled in the Home app, while subscription state and billing live elsewhere. The Home app simply reflects the result of decisions made in other systems without context because the systems are not coherently joined.

The same pattern appears in networking. Nest Wifi Pro is positioned as premium hardware but provides almost no insight into network behaviour. Devices drop off the network or reappear without configuration changes. Performance degrades without clear cause. There is no meaningful visibility into signal quality, congestion, or interference. When issues occur, the only option is to restart the system and wait.

Pixel phones are marketed as the reference Android experience, yet basic usability is inconsistent. Swipe typing on Gboard frequently rewrites intended words after input is complete, requiring correction and slowing down routine use. It is one of many cases where core interactions feel unstable rather than refined.

System behaviour shifts between updates. Notification grouping and dismissal rules change. Priority handling varies. Battery, privacy, and permission settings move between menus. Features that were predictable require relearning without delivering functional improvement.

Voice interaction is unreliable across devices. Identical spoken commands succeed on one speaker and fail on another in the same room. Devices activate unexpectedly and then ignore direct commands moments later. Timers, reminders, and routines work intermittently. Multi device audio playback begins normally and then drops speakers mid session without explanation.

Streaming devices follow the same pattern. Interface layouts change across updates, pushing commonly used options deeper into menus. Casting behaviour shifts without notice. Bugs appear and disappear between versions without acknowledgement.

Wearables and earbuds are serviceable but inconsistent. Battery life varies significantly between updates under the same usage patterns. Features change behaviour or disappear. Touch inputs misregister. Device behaviour shifts after firmware updates without user control.

Media and communication services show similar instability. Google Photos repeatedly changes album management, sharing flows, and defaults, increasing friction for routine tasks. Storage rules and limits are fragmented across multiple interfaces.

Gmail continues to change its interface while search reliability has declined. Emails that should be retrievable by sender or subject require manual scrolling. Filtering behaviour is inconsistent.

Search results increasingly prioritise summaries and promoted content, requiring additional effort to reach direct sources. Precision has been replaced with padding.

Across products there is a consistent lack of long term confidence. Services are rebranded, merged, split, or quietly deprioritised. Product lifecycles feel uncertain, making deeper investment feel risky.

Taken together, these are not isolated annoyances. They describe an ecosystem made up of loosely connected systems that do not behave as a coherent whole. Billing state changes affect data persistence. Core functionality shifts between updates. Behaviour changes without coordination or ownership.

After losing paid security footage and experiencing this pattern across cameras, networking, phones, audio, streaming, wearables, and basic input, I no longer trust Google services with anything important and am actively moving away from the ecosystem.

Scrote
Community Member

2224.png

And thanks for the 100% meaningless badge pop-ups that keep interfering with me simply trying to interact on a support forum. Google really is one of the masters of sticking it's nose in where it isn't wanted,  wasting my time with BS.

Surprise Google. IDGAF about badges, and rewards and loyalty. Far from it. In fact, the more I've gone in on Google, the more I've drifted away from mild fanboy and instead towards actively disliking and avoiding anything Google. 

What moron signs off on these stupid ideas?

finally got t you

 


@Scrote wrote:

II just had to expand that previous post. Ive got google fatigue, and it's time to move on. 

 

I am (currently) deeply invested in the Google ecosystem. I run multiple Nest cameras across multiple locations, Nest Wifi Pro, several Pixel phones, Chromecast devices, speakers and displays, streaming boxes, earbuds, watches, and paid cloud storage and photo services. This is the full paid experience spread across security, networking, communication, media, and basic input.

Today I lost all stored Nest camera footage when my Nest Aware subscription expired. When I renewed the subscription, billing resumed immediately but the deleted footage was not restored. The data is permanently gone. A change in subscription state resulted in irreversible deletion of security footage, with no mechanism to pause, archive, or recover it once billing status changed. That design decision alone raises serious doubts about whether this should be considered a security product at all.

This outcome reflects how fragmented the ecosystem is more broadly. Camera configuration and daily use are handled in the Home app, while subscription state and billing live elsewhere. The Home app simply reflects the result of decisions made in other systems without context because the systems are not coherently joined.

The same pattern appears in networking. Nest Wifi Pro is positioned as premium hardware but provides almost no insight into network behaviour. Devices drop off the network or reappear without configuration changes. Performance degrades without clear cause. There is no meaningful visibility into signal quality, congestion, or interference. When issues occur, the only option is to restart the system and wait.

Pixel phones are marketed as the reference Android experience, yet basic usability is inconsistent. Swipe typing on Gboard frequently rewrites intended words after input is complete, requiring correction and slowing down routine use. For something positioned as protection and peace of mind, it feels unacceptable especially when people rely on it for critical moments like coordinating arrivals for a vip umrah taxi service or monitoring guests and property access. You can check more about the umrah taxi services here https://vipumrahtaxi.com/. It is one of many cases where core interactions feel unstable rather than refined.

System behaviour shifts between updates. Notification grouping and dismissal rules change. Priority handling varies. Battery, privacy, and permission settings move between menus. Features that were predictable require relearning without delivering functional improvement.

Voice interaction is unreliable across devices. Identical spoken commands succeed on one speaker and fail on another in the same room. Devices activate unexpectedly and then ignore direct commands moments later. Timers, reminders, and routines work intermittently. Multi device audio playback begins normally and then drops speakers mid session without explanation.

Streaming devices follow the same pattern. Interface layouts change across updates, pushing commonly used options deeper into menus. Casting behaviour shifts without notice. Bugs appear and disappear between versions without acknowledgement.

Wearables and earbuds are serviceable but inconsistent. Battery life varies significantly between updates under the same usage patterns. Features change behaviour or disappear. Touch inputs misregister. Device behaviour shifts after firmware updates without user control.

Media and communication services show similar instability. Google Photos repeatedly changes album management, sharing flows, and defaults, increasing friction for routine tasks. Storage rules and limits are fragmented across multiple interfaces.

Gmail continues to change its interface while search reliability has declined. Emails that should be retrievable by sender or subject require manual scrolling. Filtering behaviour is inconsistent.

Search results increasingly prioritise summaries and promoted content, requiring additional effort to reach direct sources. Precision has been replaced with padding.

Across products there is a consistent lack of long term confidence. Services are rebranded, merged, split, or quietly deprioritised. Product lifecycles feel uncertain, making deeper investment feel risky.

Taken together, these are not isolated annoyances. They describe an ecosystem made up of loosely connected systems that do not behave as a coherent whole. Billing state changes affect data persistence. Core functionality shifts between updates. Behaviour changes without coordination or ownership.

After losing paid security footage and experiencing this pattern across cameras, networking, phones, audio, streaming, wearables, and basic input, I no longer trust Google services with anything important and am actively moving away from the ecosystem.


I honestly feel the same way, and I’ve been asking myself a lot of these same questions lately. I’m also pretty deep in the Google ecosystem with Nest devices, Pixel hardware, Photos storage, and the whole connected setup, so reading about the footage being permanently deleted after a subscription lapse really hit me. That design choice is hard to justify for something positioned as a security product. Even if billing stops, you’d expect at least a grace period, archive option, or clear warning that footage will be irreversibly erased. The fragmentation you described between the Home app and subscription management is something I’ve noticed too  it often feels like different teams built separate systems that don’t fully talk to each other.

Beyond that, the constant shifting of features, UI changes, inconsistent Assistant behavior, and unpredictable updates have also made me question the long-term stability of the ecosystem. I’ve experienced similar issues with devices randomly dropping, casting behaving inconsistently, and settings moving around between updates for no clear benefit. It creates this low-level friction that adds up over time. I’m not ready to walk away completely yet, but I genuinely share your concern  I also have the same question about whether this ecosystem can still be trusted for anything critical when core behaviors and even data retention can change so abruptly.

jenniffert
Community Specialist
Community Specialist

Hi @Scrote,

 

Thanks for posting in the community! I'm sorry to hear your Nest Aware (now Google Home Premium) footage wasn't restored after your subscription renewal. I realize how important that data is, and I apologize for the trouble caused by this billing transition. It's understandable that you feel frustrated, especially considering your investment in our products and services. This is certainly not the experience we want for you, and I’m here to assist.

I appreciate you bringing this to our attention and providing these details regarding your experience with our products. Your feedback is very valuable to us. To better address this, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

 

Best regards,

Jenniffer

jenniffert
Community Specialist
Community Specialist

Hi again @Scrote,

 

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

 

Best regards,

Jenniffer