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My subscription price is doubled without notice

Codyet
Community Member

Saturday

My subscription plan was 50 something for a year since 2019, But from last year it charged me over 110 I didn't even notice that until now.

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1 REPLY 1

humbertogarcia
Community Specialist
Community Specialist

Wednesday - last edited 2 hours ago

Hi Codyet,

 

Thank you for posting in the community! I understand that you recently noticed a significant change in your subscription price and are looking for an explanation. I'll be happy to investigate this and provide you with the relevant information.

To help me identify the correct plan and investigate the price change, please provide the following details.

  • Are you subscribed to the Nest Aware (Legacy) plan or the newer Nest Aware (2nd Generation/Plus) plan?
  • How many cameras does your subscription cover, and how many days of video history do you have?
  • Have you migrated your Nest account to a Google Account recently?

Once I have these details, I can determine why the change occurred and discuss the next steps. I am here to assist you.

 

Regards,

Humberto

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