Nest Aware Subscription

[klozoya]

I have been trying to cancel my Nest Aware subscription for over a year, but it is impossible to cancel! The Nest Aware subscription shows under my Google subscription & services and it shows the $10.66 monthly charges, but when I try to manage the subscription to cancel it, the page I am directed to shows no subscription. It is becoming very frustrating even trying to get customer support for this matter.

[David_K]

Hi @klozoya 

Have you already tried to contact support directly to resolve this?

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.