Nest Labs Extra Charges

[simonwillow]

I am being charged a monthly charge by Nest Labs, but I am also paying an annual fee for my Google Home Standard subscription. I can't find anyone to talk to about this and the automated Help algorithm leads me to a dead end. How can I get my billing cleared up?

[MplsCustomer · Accepted solution]

@simonwillow 

If you're getting a charge from Nest Labs, that would be for a 1st gen Nest Aware subscription. The Google Home Standard subscription is the new name for the 2nd gen Nest Aware subscription.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.