Service not connected

[Kakala]

My best is not working for months and keeps billing me for plan

its haven’t been connecting to service and all I been looking up is not working 

I been leaving chats and thing but no one answering. 
I want to cancel subscription and get refund for months that I couldn’t get service for nest 

[jenniffert]

Hi Kakala,

Thanks for reaching out here in the community! I understand that your Nest product hasn’t been working for months and you are still being billed for the subscription. I appreciate you taking the time and effort to try and solve this previously, and I apologize that your chat attempt wasn't successful. No worries, I can certainly help you with this!

To better assist you, I’d like to ask for the following information:

• What is the specific model of your Nest product?
• What type of subscription are you currently enrolled in?

Once I have this information, we can move forward with the best next steps.

Best regards,

Jenniffer