The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
nest charge me for this month and the charge was declined. I changed my credit card to the current one which is correct on file. I don’t know why you were declined
I changed my method of payment. I double checked and it is correct on your system. You swipe my card November 3 and it was declined. I don’t know why and I want to straighten this out
Select a category / product family, and type in a brief description of the issue, then click "Next".
Click "Other".
If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
If you're not signed into your Google account, you won't see the device selection dropdown.
Enter the serial number of your device (if applicable), then click "Next step".
If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
If you're not signed into your Google account, you won't see this step.
Review the available help resources, and if none resolve the issue, click "Next step".
Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
