unable to cancel my first gen nest service

[detquincy]

Hello, we moved from our old home in January of 2025.  I deleted my home from the app and took my cameras off my house.  I gave up attempting to contact nest for a refund for the remaining months on the contact and I thought I read that since the home was deleted I would not be charged again.

Fast forward today, my credit card was charged 380 for all the cameras on my old home ( i do have a new nest aware/google home subscription that I want to keep).  Any ideas on how to get a refund on the or dispute the charge on my credit card.  There is no way to contact nest...everything circles back to the community or FAQ.

[jenniffert]

Hi detquincy,

Thanks for reaching out here in the community! I understand that you were charged 380 for a 1st gen Nest subscription, even though you deleted the old home and the cameras associated with that subscription. I appreciate you taking the time to contact us, and I'm sorry that your previous attempts to get in touch were unsuccessful. No worries, I can definitely assist you with this!

To better address the issue, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Best regards,

Jenniffer

[dlawton]

Google does not help at all. They waste your time and continue to charge for a subscription model they force merged and refuse to refund. It's been 3 years and still getting the run around about canceling the nest labs subscription.