Accessing My Nest Account

[rhensley1776]

The email associated with the account is no longer active and the code for dual authentication cannot be accessed.

Would like to change the email associated with the account.

[aatienza]

Hey rhensley1776,

Thanks for posting here in the Google Nest Community.

If you’re using a Nest Account, follow the instructions below.

1. Open the Nest app and select Sign in with Nest at the bottom of the screen.
2. Enter your email address and password, then tap Sign in.
3. Tap Settings .
4. Select Account, then Manage account.
5. Tap Account Security, then Email address.
6. Enter your current account password and the new email address. Retype your new email address to confirm.
7. Tap Save changes.
8. Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.

If you don't get the email after a few moments, you might have entered the wrong email address. Double check that you spelled your new email address correctly.

Thanks,

Archie

[aatienza]

Hey rhensley1776,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey rhensley1776,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie