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Being charged $5.33 per month, cannot find how to cancel

jeremiahlee
Community Member

I'm being charged $5.33 a month from 'Nest Labs' but cannot find anything to cancel.  I show no subscriptions under my Google profile.  I do not have a Nest Aware subscription.  I did have a Nest doorcam on my old house, which I think is where this charge is coming from, but cannot find how to cancel.  Any suggestions appreciated.

1 ACCEPTED SOLUTION

jeremiahlee
Community Member

Found the answer to my own question.  Apparently you have to click on 'Get Started with Nest Aware' even though I didn't want to get started with Nest Aware.  Once inside, there's a link for 'Existing Nest Subscriptions' that apparently don't show up under any other place on the face of the planet.  Very confusing way to do this.

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2 REPLIES 2

jeremiahlee
Community Member

Found the answer to my own question.  Apparently you have to click on 'Get Started with Nest Aware' even though I didn't want to get started with Nest Aware.  Once inside, there's a link for 'Existing Nest Subscriptions' that apparently don't show up under any other place on the face of the planet.  Very confusing way to do this.

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS