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Connecting Nest thermostat to new mobile

Eds2011
Community Member

My nest thermostat is connected to old mobile I do not have access to. Im struggling to connect my new mobile. It is not recognising my email to reset password to access my account.  I have tried to look at settings to reset app connection on the nest  but no option. Im worried about resetting the whole device but is this my only option?

1 Recommended Answer

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Eds2011 

Did you migrate your Nest account to a Google account already?
If not you could check out THIS support page on how to reset your Nest account. 😊

View Recommended Answer in original post

3 REPLIES 3

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Eds2011 

Did you migrate your Nest account to a Google account already?
If not you could check out THIS support page on how to reset your Nest account. 😊

Eds2011
Community Member

Hi, thanks. I didn't think I had assigned to Google account. Checked an old email account and it works! Thanks for your help ☺️

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for providing that helpful steps, RXShorty!

 

Eds2011, we're glad to hear that everything is working on your end. Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours. 

 

Cheers,

Alex