Connecting to google cloud

[Wood4hrs]

I am trying to get my Hisense tv to run my pictures through google photos. I have installed the Google Home app.  I tap on my tv and go to the gear icon and it says problem connecting to the cloud

can anyone help me out?

[Duplo82]

Are you both your device on the same network?

[Wood4hrs]

Yes, they are both on the same network

[Duplo82]

@Wood4hrs 🤘🏼

[Wood4hrs]

Hook ‘‘em horns !!!

[Muddi]

Hey Wood4hrs,

Thanks for reaching out. My apologies for the delayed response. I can feel your excitement in controlling your Hisense TV on the Google Home app - let me help you with your concern. To confirm, is this an Android or cast-enabled TV? What is the specific model? How did you link it from the Google Home app? What are the troubleshooting steps that you've done?

@Duplo82 : I appreciate your help here!

Looking forward to your response.

Cheers,

Muddi

[Azarco]

Hello there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

[Wood4hrs]

I still can’t connect to the cloud. Is there some sort of fee for the cloud via Google home

[Wood4hrs]

It is a Hisense 75u8h.  I can connect to tv via Google home but I can’t connect Google home to Google photos

[Azarco]

Hi Wood4hrs,

Gotcha. Have you tried using a different phone (Android) to see if you'll get the same result. If the issue persists, try using a different Google Account to see if you'll get the same result.

Keep us posted.

Thanks,

Alex

[Wood4hrs]

I tried using my iPhone and low and behold it started t work

thanks

[Princesss]

Hi Wood4hrs,

Thanks for updating us. Glad to know that it worked!

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess