Don’t owe any money

[Teresa523]

I have a subscription, but it’s saying that I have a renewal and it’s not time for me to renew. I pay for a year.

[gmelanymelissa]

Hi @Teresa523,

Thanks for posting in the community. I'm sorry to hear you got a renewal message while having a subscription paid for a year. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[Teresa523]

I don’t see a link

[gmelanymelissa]

Hi @Teresa523,

Thank you for the follow-up.
You can find the link by clicking on the highlighted form.
Please don't hesitate to reach out if you need any further assistance.

Regards,
Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Let me know if you have any other questions.

Best regards,
Melany