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Google home app not pausing devices

Szedler
Community Member

Hello,

Lately when I have pushed the pause function for any of the devices on the app, nothing happens.  Anyone have any advice on how to restore this function?

7 REPLIES 7

lgebbia
Community Member

same here!

 

Szedler
Community Member

Incidentally, I have already tried a complete factory reset of all the routers. The paws function return for a time, but then stopped working.

KV13
Community Member

I've had the same issue. Have troubleshooted with a Google agent on chat too, to no avail. However was told it was being looked into and that I'd get an email for further assistance. I'll have to report back when it comes and if it helps.

Carolitam
Community Member

Hi, can I ask how you got in touch  with  Google agent?. I'm having the same issue and I can't pause my kid's devices. Thanks

KV13
Community Member

They have a help page. Click the link below I provided. 

Help Page 

Personuser
Community Member

Same issue. Multiple devices tried to no avail. Reloaded app to no avail. 

Carolitam
Community Member

I'm having the same issue also