07-24-2023 06:18 AM
07-28-2023 08:00 AM
If you open the Google Home app, then tap the name of your home at the top left, do you see a popup from the bottom with "home and away"?
07-28-2023 09:58 AM
Nope. It's not there. That's what I've been back and forth with Support about for a week.
07-28-2023 12:41 PM
And if you tap the Automations tab at the bottom of the app, you don't see routines for "Home" and "Away" in the "Household Routines" section at the top?
07-28-2023 12:43 PM
Also do you have presence sensing turned on as that's needed for home and away routines?
About presence sensing and how to manage your data - Google Nest Help
07-28-2023 01:57 PM
@David_K wrote:Also do you have presence sensing turned on as that's needed for home and away routines?
About presence sensing and how to manage your data - Google Nest Help
Yes. Two phones, all speakers, and all displays are enabled for this.
07-28-2023 01:57 PM
@David_K wrote:And if you tap the Automations tab at the bottom of the app, you don't see routines for "Home" and "Away" in the "Household Routines" section at the top?
No. Only Household and Personal routines.
07-29-2023 05:33 AM
Do you happen to already have any routines that use when you're home or away as a starter? If so, try deleting those?
07-29-2023 07:54 AM
Personal ones. It's not possible to delete them, but only deactivate.
07-29-2023 11:08 AM
I'm not sure deactivating them will work. Are you able to remove the "home" or "away" part as the starter?
07-29-2023 12:54 PM
It doesn't appear so. I think it's built in.
07-30-2023 04:28 AM
Re-reading your original post you said "My account doesn't need to be converted from Nest."
Can you explain what you mean by that?
08-02-2023 03:54 AM
There were instructions in Google's Help about potentially needing to migrate Nest accounts to Google.
08-02-2023 10:57 AM
Am I right in thinking then that you use the sign in with Google button and don't have a legacy Nest account?
08-02-2023 11:46 AM
Correct.
08-03-2023 01:15 AM
Good to confirm. I've asked a specialist to review this topic and advise on next steps.
08-03-2023 04:37 AM
I appreciate that, David. Thank you.
08-03-2023 12:35 PM
Hi there,
This certainly hasn't been easy for you. I am checking this now with the team and I’ll get back to you as soon as I have any update.
Thanks for the help, David_K.
Kind regards,
Alex
08-20-2023 05:33 PM
I have the same problem. No Home and Away routines. Please advise