How do I remove a home double up

[abellaj]

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Original Poster:M0381U5

I have logged into the Nest app with my Google account. And it has 2 of the same Home. One with a green ring around it and the other without. They are both the same Home. I want to remove the additional one, but it says I have to use the Google home app. When I deleted the home in the Google home app I'm still getting the additional blank home in the Nest app, but the green ring one is gone. If I add to Google home app it doubles up again

Very frustrating

[Jeran]

Hey there,

I'm real sorry about the delayed response, are you still encountering this duplicate house issue? Do you know when this first happened? Are both the Nest and Home app up-to-date?

I look forward to your response, so we can narrow down and resolve this problem. If you had any more questions or concerns for me, please ask!

Best regards,

Jeran

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS