12-05-2022 06:25 PM
I'm currently using a non-migrated Nest login account for my Nest products and cannot login to my account because I no longer have access to my old number when prompted for the SMS code.
How do I change my old number to my new number on my Nest account if I cannot login? Please help!
12-25-2022 06:23 PM - edited 12-25-2022 06:23 PM
Hi Infurno
I’m sorry for the delay. Since your two factor authentication was attached to your old phone number we don’t have an option to update it to your new phone number. It’s unique per phone number. Let’s check options for you. What devices do you have in your Nest account? What’s the make and model of your phone?
Here are the steps you can try:
Keep me posted.
Thanks,
JT
12-31-2022 03:19 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
01-01-2023 05:04 PM
Hi there,
Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT