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My nest app (device is fine) is not showing energy history. it says no usage until expanded.

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 Original Poster:  Stephanie Bacik  

I have tried everything suggested in other threads to try to solve my nest app on my phone saying no usage. Some days it shows no usage at all some days it does but it’s inaccurate because it acts like it’s been running all day when it hasn’t. I’ve reset the nest itself multiple times but it has not fixed it. It also shows accurate uses history on the actual Ness itself. I have deleted The app as well and nothing has worked. It seems like this is been an ongoing problem for a few years. Are there any solutions at this point?
Details
172 REPLIES 172

Your comment "Our Team is aware of the issue at this time, and is looking into a fix" becomes quite laughable considering this issue has been posted on this thread and other threads in this forum OVER A YEAR AGO NOW.  Very annoying and frustrating.  Last time I am ever buying a Google branded product as the trust has been broken months back now.

dedmiston
Community Member

Hi Jake

I’m wondering if there’s anything you can do to prove to us that the team you refer to are actually looking at this?  I’m thinking of an update on progress from the team themselves?

Unfortunately myself and many others on here don’t believe Google are looking at this at all.

Some of the issues around this problem seem like easy fixes - for example the app can show no usage at the daily level but when an individual day is examined it shows constant 24 usage.  Both are wrong - but nonetheless the app shouldn’t be able to display BOTH results for the same day.  This is a simple bug and nothing to do with connectivity.  If a team were looking at this it would surely have been fixed long ago.  The only conclusion I can make is that the team aren’t looking at it or the team is incompetent. 

I look forward to some reassurance from you Jake. 

dedmiston
Community Member

Hi Jake

i notice that you never replied to the group on here with respect to my email of 30th September.  

At that time it seemed you had knowledge of a team that were working to fix this issue and I was keen to know more.  

So….  what’s the latest?  What have they found?  What are they doing about it?  Can I have a guess - is it nothing?

UKPete
Community Member
  • Having reluctantly turned my heating back on, I am Gobsmacked to see that this bug in the Nest App still hasn't been resolved. I know my heating came on for roughly 15 minutes twice in the morning and twice in the evening and the App shows these 4 periods if I click the day for details but on the summary, it says "No usage", yet a few days ago when my heating did the same thing, the orange 'time on' summary is displayed. So when Nest support say it is a Network issue, they are clutching at straws and clearly don't care. 

JohnK22
Community Member

I've suddenly started seeing this on my app. I'm using a Google Pixel so no excuses. If I tap the day and expand I can see the history but doesn't sum up the hours anymore. 

ElChazmo
Community Member

This is an expected bug. It will NEVER be fixed. GOOGLE do not care about their custom. I too have a pixel. Such a shame how they treat their loyal customers

sfa30
Community Member

I'm experiencing similar problem for newly installed 3rd generation thermostat. Has this issue been resolved ?

If not, what timelines are we looking across to resolve the defect ? 

ElChazmo
Community Member

Timeline? Unfortunately never will be the timeline.

Google will NEVER fix this issue. It has been there for years!

At one point they blamed their actual thermostat and replaced mine. Took them ages to admit it was a software error (shocking) but they will not fix it.

Moirah
Community Member

I've been trying to find a review site where I can leave a 1star review warning others of the complete uselessness of this thermostat, but all I can find are loads of glowing industry reviews listing this as one of the best thermostats on the market. AAAArrrrggghhhh. Give up and ignore it, I think.

 

sfa30
Community Member

@Google Team,

The issue is impacting your end customers and is not good from review perspective, I'm sure you are looking into this, without SLA's no point in raising the issues. If you think this is likely to take time, why don't you guys just replace the  thermostat with new one ? Then you can take all time you want to fix the issue.

Anonymous
Not applicable

Daft and expensive idea

Anonymous
Not applicable

I still have this fault

us thete still no fix?

Unfortunately not. There will never be a fix. Sorry. It's been there years. As previously said, I have tested everything from my wireless to the connection to the device. The issue is 100% Google.

Nick-Bof
Community Member

Nest app disappeared from my iPhone 

LeoLi
Community Member

Found a fix for my Google Nest (3rd gen).

 

 

 

I moved the Nest (it's on a stand) to the same room as its Heat Link under the boiler. Next day or so, the Usage history started to transfer from the Nest to the Android app (screenshot below). HOORAY!!!

Screenshot_20221214_100751_Nest.jpg

 

 

 

 

 

 

 

(Earlier tried changing the Nest's network connection to a different WiFi point's 5GHz band, but this didn't work) 

ElChazmo
Community Member

That's certainly interesting..  mine are only 3m from each other but through a wall. Surely that can't be the solution. I've got smart meters now .. Just tracking those instead. 

But I may try that... Purely out of curiosity 

Magichands
Community Member

I am hoping this may help others with this issue. We had recently swapped broadband provider and had a new router installed. This new router supported both 2.4Ghz and 5Ghz, however it came where these two were bound into a single SSID/WiFi name. Now most modern devices can handle this and connect successfully but it may seem the Nest thermostat cannot. In the router settings, there was an option to separate out the 2.4Ghz and 5Ghz channels into two SSIDs/Names. I did this along with performing a full factory reset on the Nest thermostat itself. Since doing this, the last 3 days have successfully recorded the usage history. For anyone who may have changed their router/Broadband recently it is with checking if this has the option to separate the two WiFi channels/frequencies and/or performing a factory reset from the menu on the Nest Thermostat and running through the setup again (easy to do). Hope this helps someone. 

The reason moving the Nest thermostat might work for some, is that with routers that operate on both 2.4Ghz and 5Ghz, when moved closer or further away from the router, the Nest thermostat may be switching to one or the other. 2.4ghz range is further but often slower, 5Ghz being shorter distance but faster speeds. 

Sharper1968
Community Member

I'd been having this frustrating problem for a few weeks but seem to have resolved it. 

I'm not sure which fix worked as I tried both at the same time,  but it was either:

1. Rebooting the thermostat, or more likely,

2. Physically moving the thermostat.  I think this was the answer as, on the recommendation of a plumber I had moved the thermostat slightly further from a radiator (but closer to my router). I think it was either getting interference from the WiFi signals (or possibly a z-wave hub in the vicinity) or I interrupted the signal to the heatlink somehow. 

Either way,  it's working perfectly again and I'm a happy bunny.

Thanks for the interesting info. I'll try it.

jpr1312
Community Member

Tried moving the control to the same room as the boiler as suggested, moved it back to the room where it normally lives, and I’m pleased to report that it worked for me too! I can see the usage again, thanks everyone!

Moirah
Community Member

That's interesting, and very simple. I'll try it.

Moirah
Community Member

I can't try it, as my thermostat is hard wired to the wall. If I take it off the base, it stops working. Aaaarrrgghhh!!! Now I really am giving up.

dedmiston
Community Member

Same here although my thermostat/controller and heat link are only a few feet apart with no interference so I can't see that this is the issue.  

Bwel
Community Member

I’m having the same issue. It reports as No Isage for most days of the week even though there was usage and pressing on that day shows the detailed usage albeit under the title of No Usage. 

what I have noticed in that on the odd day that it does No say No Usage, there is also a Green Leaf. 

This problem has been now by Google and reported on by so many Nest Users. Come on google, do you not care ?

Magichands
Community Member

From the changes I made, it fixes the issue as per my earlier comments. 

Your solution certainly makes sense as Google have insisted all along that it's a network problem (more accurately a Nest problem associated with the router). I've had a look at my hub admin and can see where I could change the name but feel I just don't have the techie knowledge to do it. There are lots of other devices hanging off it and I don't want to find that I mess them all up in trying to fix this infernal thermostat. I think I'll leave it and get on with my life! My nest is on 5Ghz just a few feet away from the router. Thanks for your help anyway.

Nick101
Community Member

Is there any ongoing attempt to fix the "no usage" issue?  Surely it shouldn't take 4 months to fix.

Moirah
Community Member

Its been going on for years, not just months. It would appear that Google has no inclination to fix it. If you have the time, you could contact their help desk and let them know what you think of their (lack of) service.

Gareth_R
Community Member

I have this problem on one of three thermostats. They were installed eighteen months ago and the problem started about two weeks ago.

TheRedBaron
Community Member

One of my two NEST thermostats HISTORY/USAGE is not functioning correctly for the last week.  I have reset and restarted the NEST just to be on the safe side but has made no difference.  App shows "no usage" for the last week and when I click on any of the days there are some random use stats which don't look accurate to me.  Going to the NEST itself, when I look at HISTORY it is always 1 day behind.  Today is Monday and the NEST shows my usage for Saturday as about 4 hours, app shows nothing for Saturday.    My other NEST thermostat upstairs is functioning perfectly well.

jme0200
Community Member

I have experienced the same problem - Energy History recording 'No usage' but clicking on the daily breakdown showing ON and OFF periods as usual.  This has just happened (7 days ago) on my Home Nest but the Nest on a second property is working normally.  I will contact Google to report the problem, but judging by these reports I'm not hopeful of any resolution.  Does this mean the monthly report is worthless ?

zunkman
Community Member

My energy history has not updated since Saturday.  (Today is Tuesday)  Sunday and Monday are nowhere to be found.

ElChazmo
Community Member

You'll find them with the support engineers who are obviously going to fix this 😉
Unfortunately there seems to be no fix - other than apparently putting the Thermostat closer to the Heat Link, which isn't always available for some people.

Honestly, if I could start again - I'd go with TADO as the feature set is just much greater - but there was the cost, at the time. As we only have a 10 day history, I don't even look at it anymore. Might as well just ignore it.

ashp65
Community Member

This is still an issue in 2023!!! Still no fix??

TheRedBaron
Community Member

I had a different issue I was trying to resolve and it fixed this history problem at the same time. On my NEST app I looked at settings if thermostat, then selected Technical Info to see that it said heatlink connection was Wired. It should be “Wired and Wireless “. Had to repair the wireless connection by telling thermostat to pair/replacement heatlink. Once paired got wireless connection back and history has started populating again. 

zunkman
Community Member

Thanks for the tip, but I have nothing about "heatlink" on any of my settings.  On a side note, my Sunday history has suddenly appeared without me doing anything.

TheRedBaron
Community Member

From NEST, tap your thermostat. Next tap the cig at top right. Scroll down and tap on “Technical info”. There is a section about the heatlink and will show whether connection is “Wired” or “Wired and Wireless”

 

zunkman
Community Member

Thanks again, but I have no section about heat link. I'm guessing it's just a server thing at this point. 

ElChazmo
Community Member

it's completely a server thing - but someone said that moving the thermostat closer to the heatlink (the device plugged into the boiler) is the answer.