08-31-2021 12:59 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Judy McKee
My app is connected. I can’t get in to the correct account to open Nest!
09-09-2021 03:14 PM
Hey Judy,
Having issues with the app can be troublesome, sorry to hear this is the case. I would be glad to help you out and ensure you are good to go. Do you mind me asking, are you having trouble signing out of the app and signing back in? Have you migrated your account to the Google Home app? Please let me know, so I can ensure you are good to go.
Best regards,
Jake
09-12-2021 06:55 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Hilary
09-15-2021 10:10 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS