03-23-2023 06:28 AM
I want to unsubscribe to the Nest Home Report emails. They were setup when I lived in a previous apartment and have a different phone number. But without access to the 2FA number, it seems like I can't unsubscribe.
03-23-2023 09:56 AM
Can you change the phone number on your Google account?
https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DDesktop
03-23-2023 10:13 AM
Unfortunately I signed into Nest using a Microsoft email address (@live.com) so I can't change my phone number in the Nest system.
03-23-2023 10:16 AM
03-30-2023 06:01 AM
That doesn't work either. It's the phone number on my nest account that needs changing not my Microsoft account.
04-20-2023 07:42 PM
Hi folks,
Appreciate the help here, MplsCustomer.
Hasanhilmi, thanks for reaching out. If you can't access your phone number or your email where we sent the verification code to follow the steps below.
Check out this link for more information.
Thanks,
Juni
04-24-2023 05:07 PM
Hi there,
I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
Regards,
Juni
04-25-2023 05:26 AM - edited 04-25-2023 05:48 AM
Why would my carrier give me access to my old phone number? It's likely being reused by a new customer.
Google/Nest needs to provide a way to change the 2FA phone number.
I don't have access to reset those devices! I don't live there anymore. I'm sure the new renters are using it now but I still get the emails. Have you even tried this method?