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cannot stream lorex webcam on nest home max

johnwilliamhoff
Community Member

brand new nest home max will not stream lorex web cams. Same web cams do stream to google home app on samsung s22 phone. 

 

Web cams appear in nest max. No error message or anything when selected to stream. Just says "Lorex camera" 

johnwilliamhoff_0-1672081793672.png

 

30 REPLIES 30

Jimmy_J
Community Member

if you are in the window for returning the Max, I would.  I wanted to share my experience with you.  the screen on my Max suddenly blurred and google basically told me to buy a new one (not cheap). I would 100% return it and go with an amazon 15 - cheaper and WAY more features. good luck!

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting in the community. Let's sort this out. 

 

@johnwilliamhoff, are you able to control this on the native app? Could you provide the exact model of the camera? Also, you can follow the steps below on how to link Lorex cameras on the Google Home app. Keep me posted. 

 

  • Open the Google Home app 
  • Hit the + icon 
  • Set up device 
  • Works with Google 
  • Look for Lorex Home 

@Jimmy_J, I understand where you're coming from and I'm we're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future. 

 

 

Best, 

Nikki 

Yes, as I stated in original post.. works fine on my samsung s22+ using google home app..

Lorex LNB8921B web cam does not display on the max. It does in home app on phone.

Yes, I have integrated the lorex and works with.. All 4 web cams are in my home/room in max. 

I have the exact same issue.  So did this user @altenbach 

beejay
Community Member

Same issue here with no solution.

Mlabrador
Community Specialist
Community Specialist

Hi all, 

 

Apologies for the late response. 

 

A few questions: when you set up your Lorex cameras, are they connected to a 2.4ghz, 5ghz or dual band router? For us to isolate the issue if this is device or network issue. Could you try setting up the Nest Hub Max using a hotspot? You will be needing two mobile devices, one will work as the set up and the other one as the router. Once the device is connected to the hotspot, link the Lorex camera and see if it streams the camera on the Nest Hub Max. 

 

Keep me posted. 

 

 

Best, 

Nikki 

My Lorex is hard wired to a deco dual band router.  The google nest hub is connected wirelessly at 5ghz.

 

When I asked the google nest hub to display a certain camera.   The actual lorex system does respond by changing to that camera (when you check on its local monitor).  However the stream that loads on the Google nest hub just says "lorex camera".

 

This would lead one to believe that it is communicating over the network fine.   However the stream is somehow unable to play. 

I can attempt to connect the google nest hub max to a mobile hotspot.   I will report back when I do. 

Just connected my nest hub max to my mobile hot spot.   Same result. 

 

Not a network problem. 

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

I know it feels when something isn't working . I'll be needing to get more information for us to find a resolution. 

 

@johnwilliamhoff, could you please fill out the form and let me know once done? 

 

@beejay & @nuch143, could you send us a feedback by saying "Okay Google, send feedback", followed by "GHT3 unable to stream  lorex webcam". Let me know once done. 

 

 

Best, 

Nikki 

 

 

Feedback sent 

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for sending feedback. Our team will check on this and will update this thread once we get answers. 

 

 

Best, 

Nikki 

Azarco
Community Specialist
Community Specialist

Hey everyone, 

 

It’s us again. We want to let you know that our team is currently investigating this issue. 

 

While they’re checking on this, could you please try the resolution shared by one of our Community members on this thread and let us know if this also works for you? 

 

I appreciate your help here, Nikki! 

 

Best, 

Alex

beejay
Community Member

I have a dual band router.  Nest Hub Max still does not work with supported Lorex cameras even when using a hotspot or other network.  This is not a network issue.  My phone on Wi-fi or cellular networks using the Google Home app can see all my Lorex cameras.  The Nest Hub Max is the problem.  Perhaps a firmware update?

I agree this is a FW issue on the Nest Home device. Google Home App on Phone using same WIFI NW works just fine. 

I agree as well.  Moreso I think it's a codec playback issue.   Through email I'm going through "reset" type troubleshooting.

 

Nowhere close to solving this.   Been patient for a couple months but I'm not impressed with how Google is handling this.   Very easy to put compatible with Google on everything then not support it.

 

 

johnwilliamhoff
Community Member

4 identical cameras are all hardwired. I recently added a new wifi camera that has voice/speaker capability. It works on the phone and the nest. While the original 4 without audio only work on the android phone in the Google Home App. I  am now suspecting the issue on Nest has to do with no audio capability on the web cam. Is that plausible.

My nest cams do not have audio as well.

 

Perhaps a codec issue?

 

(edited, thanks for the correction) 

Yours work? Your description is identical to mine. "lorex camera" is all I see on the hub with the non-audio cams.. The cams with audio display fine. 

Thanks for correcting me.   I was wrong. 

 

You are saying the lack of audio is culprit. 

 

Mine do not have audio and don't work. 

 

You are correct.   My bad. 

nuch143
Community Member

Here is the solution!

Enable substream 1 audio recording on all your channels. 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/SOLVED-Lorex-camera-works-in-Home-app-b...

my cameras do not have an audio substream property. 

This is what I can adjust. Is it in here?

johnwilliamhoff_0-1675198968834.jpeg

 

I don't see it on your screenshot.  Here's what mine looks like, after clicking audio setting on the bottom right.   This dialog pops up:

20230131_150443.jpg

johnwilliamhoff
Community Member

That's fundamentally what I have been saying all along. Camera's without audio do not work in Nest max. They do work in the google home app on the phone. I have 1 web cam with audio and it does work in both. It did have the audio sub stream enabled by default in the Lorex NVR. Sound like you had issues. Can you confirm your web cam does support audio?

You were on the right track from the get go.

 

My cameras do not support audio.   No mic in any of them.   I have two systems.   Both don't have mics.   Both have this option.

 

Actually you can enable it in the app as well. Check here 

Screenshot_20230131_172616_Lorex Home.jpg

 

Do you have a microphone connected to your NVR?

Nope.  No audio at all. 

johnwilliamhoff
Community Member

I do not have that option in the app. 

Can you send a screen shot of how to set it in the NVR app?

johnwilliamhoff_0-1675206826240.png

 

johnwilliamhoff
Community Member

I see... you already sent the screen shot of the NVR app.. I don't have that option either.. 

Nest is asking me to send them before and after feedback snippets for troubleshooting.  I made them aware others do not have the audio option.  See if that helps resolve it for others like yourself.