Changing ownership

[KarenW1]

We have recently sold our home and the new owners need access to the front door key pad and thermostat.

How do we hand over ownership?  Do we need to delete our account first and then they set up an account?

[MplsCustomer]

@KarenW1 

This is Google Nest's moving guide for Nest devices.

No, you do not need to delete your Google Account, but you do need to remove the Google Nest devices.

https://support.google.com/googlenest/answer/11151047

[KarenW1]

Thank you 

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for sharing the article, @MplsCustomer.

@KarenW1, how's it going? I hope you've got the answer you're looking for. If you're still in need of assistance, feel free to let us know.

Regards,
Mark

[KarenW1]

Hopefully things worked out.  We have closed on the sale now. Thank you for your help

[Princesss]

Hi KarenW1,

Thanks for updating us. Glad to know that it worked.

Since this has been resolved, we'll consider this complete and lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess