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Nest App frozen on iPhone -

Community Member

Having successfully set up the Nest App on my iPhone12 mini, it ran at first but  the App is now frozen on my phone and I can't use the App. How to do I get it going again please? (The Google Home app still works but it's difficult to eg alter temperature requited on that app)


Platinum Product Expert
Platinum Product Expert

1.  Make sure you're using the latest version of the app, by checking your app store for any updates.

2.  Restart the app.

  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  • Reopen the app.

3.  Restart your phone.

Community Member

Thank you! I eventually managed to open the app by turning  my iPhone off and then restarting it

Thanks again

Community Specialist
Community Specialist

Hey there,


We appreciate your continuous support, davidking!


Hedgie, we're glad to hear that everything is running smoothly on your Nest app. Let us know if you have other questions or concerns otherwise, we'll lock this thread after 24 hours. Should that happen, feel free to start a new one and the Community would be glad to assist you.