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Nest Camera Billing

Nebarnes4561
Community Member

All of my Nest cameras are now obsolete and removed.  Yet I am still being billed for the service.  How do I get to some person to terminate my account and stop this billing for no service??  And there isn’t a category here for billing issues.

4 REPLIES 4

GBD
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Bronze

I'm not sure if this will help but it's where I manage my subscription to Nest Aware.  https://store.google.com/subscriptions

MplsCustomer
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Bronze

@Nebarnes4561 

If you have a 1st gen Nest Aware subscription, I believe you can check here:

https://store.nest.com/account/subscriptions

You could also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159

Thank you so much!  I think the problem may be resolved.

Thanks for your help!  I was able to finally receive a notice the subscriptions were cancelled and I should expect a refund.