08-20-2024 07:45 AM
All of my Nest cameras are now obsolete and removed. Yet I am still being billed for the service. How do I get to some person to terminate my account and stop this billing for no service?? And there isn’t a category here for billing issues.
08-20-2024 10:19 AM
I'm not sure if this will help but it's where I manage my subscription to Nest Aware. https://store.google.com/subscriptions
08-20-2024 11:41 AM
If you have a 1st gen Nest Aware subscription, I believe you can check here:
https://store.nest.com/account/subscriptions
You could also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":
08-23-2024 04:39 AM
Thank you so much! I think the problem may be resolved.
08-23-2024 04:41 AM
Thanks for your help! I was able to finally receive a notice the subscriptions were cancelled and I should expect a refund.