Nest Notifications Not Working Until Phone is Unlocked

[ICULOOKN]

Hi everyone, 

I have a Samsung Galaxy S23 Ultra with Android version 13, OneUI version 5.1. I've had my Nest doorbell and several other cameras for a few years now on differnt phones (Galaxy S8, S10+, S21 Ultra) and haven't encountered this issue before. My camera notifications no longer work until the phone is unlocked. I've added the Nest app to the "Never Sleeping Apps", changed the battery setting for the app to "Unrestricted", cleared the cache, uninstalled and re-installed the app, turned my phone off for (30) minutes, made sure all ofthe notification settings are configured correctly (allowed), but I still cannot get it to trigger the notifications while the phone is locked. My "Lock Screen Notifications are enabled at the device and app level.  I've scoured the web and none of the suggestions seem to work. I've used the "DontKillMyApp" Benchmark app, but it doesn't provide any insight as to why it doesn't work when the phone is locked. Any ideas?

[Mattjw]

Should we connect our nest devices to our phone hot spots? This seems like you're trying to point blame at LAN performance, despite many of us stating we are on Google fiber or similar. I am on a symmetrical gigabit connection and my other cameras have zero issues. This is a Google Nest app problem. Why not just say "our engineers are aware of the problem and are working on a fix"? Because Google is purposefully abandoning the Nest platform instead of migrating everything over to Home 

[skiman1818]

I didn't try any of the solutions mentioned, however, as of yesterday the problem for me stopped and I began getting alerts on my phone again even though my phone screen was locked. As a matter of fact, I seem to be getting them more quickly than I did previously. Within about 2 to 4 seconds now as opposed to 6 to 8 seconds in the past. 

[Juni]

Hi folks,

Mattjw and skiman1818, thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Best,

Juni

[Weasel]

FWIW - Once I removed the Nest Hello and installed an Arlo Essential, every problem I've had (hours late notification, no notification at all, notifications not arriving until I unlocked the phone) all disappeared. I won't repeat all the troubleshooting I had done. It's all documented in previous posts.

[Juni]

Hi Weasel,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[jhkaster]

I haven't made any changes to my phone or apps since testing in the previous weeks, but for some reason, it's working as it should today. Let's see how many days it goes on.

[Juni]

Hi there,

Erin3, got it. Please fill out this form with all the needed information, then let me know once you're done.

Jhkaster, understood. I’ll keep this thread open and wait for your update.

Thanks,

Juni

[jhkaster]

2 days later, it's still working as it should. Again, I have made no setting changes. It just started working. The only thing I did, which I can't imagine it making a difference, is that I hit the physical volume button, then on the home screen, I turned the volume off overnight on Thursday and back on Frinday morning. That's when it started working gain.

[Juni]

Hi folks, 

jhkaster, I’m glad it’s resolved now. If you need further help, let me know.

Erin3, I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni 

[Juni]

Hi Erin3,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 

Best,

Juni

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Kind regards,

Dan

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Clayc1]

Juni,

All is well. It started working properly again, not sure why, but I am glad to see it. 

Clay1

[Juni]

Hi there,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
 

Cheers,

Juni